Returns · 30-day guarantee
Easy returns.
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Request online
Sign in, pick the order, tap Return and tell us why.
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Pack & ship back
We send a prepaid label — drop it at any nearby point, free.
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Get your refund
Full refund back to you within 3–5 business days.
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Free shipping on orders over ฿990 — shipped from the branch nearest you.
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30-day guarantee: if your pet isn't happy, return unused items within 30 days for a full refund.